Return & Refund Policy

Made-to-Order

Most items are produced on demand and ship directly from our production partners. Because your order is made just for you, we can’t accept returns or exchanges for change of mind, wrong size, or ordering the wrong item.

This policy does not affect any rights you may have under local consumer laws.

If there’s a problem with your order

We’ll make it right if your item arrives damaged, misprinted, or defective, or if we sent the wrong item.

• Report window: Please contact us within 30 days of delivery.

• What to send: Your order number, a brief description, and clear photos of the item and packaging (showing the issue).

• Resolution: We’ll offer a free replacement or refund to your original payment method.

Lost or late deliveries

• If tracking shows “delivered” but you didn’t receive it, first check with household members/neighbours and your local carrier office. Then contact us and we’ll help investigate.

• If tracking hasn’t updated for an unusual amount of time, reach out - once we verify a carrier issue, we’ll replace or refund as appropriate.

Address issues & returns to sender

• If an order can’t be delivered due to an incorrect or incomplete address provided at checkout, reshipment costs may apply.

• Returns are not accepted at our studio address. Please contact us before sending anything back so we can provide the correct return instructions. Unauthorised returns may be refused.

Colour & print variation

Small differences in colour or placement can occur due to screens and production processes. Minor variations are not considered defects.

Non-returnable items

• Custom/personalised items (unless defective)
  

• Gift cards

Exchanges

We don’t offer direct exchanges. If your item is faulty, we’ll replace it; otherwise, please place a new order.

How to contact us

Email: hello@wildsunstudio.com
Include your order number and photos (if applicable) so we can help quickly.